REFUND POLICY

Cancellation Policy
 High Desert Paddle Co

We value clear expectations, mutual respect, and protecting the experience for every guest and guide. Please review our cancellation policy carefully before booking.

⏰ General Cancellation Terms
(Applies to all public tours and rentals)
• Cancellations made 48 hours or more before the scheduled start time are eligible for a full refund
• Cancellations made within 48 hours of the scheduled start time are non-refundable, with no exceptions
This includes, but is not limited to:
– Late arrivals
– No-shows
– Illness or injury
– Travel delays or itinerary changes
– Weather concerns not deemed unsafe by the operator
– Failure to meet age, swimming, or physical requirements
No-shows are non-refundable.

🔒 Private Tour Policy
(Additional conditions apply)
Private tours reserve exclusive guide time and equipment.
• A minimum of 48 hours’ notice is required to cancel or reschedule for a refund
• Cancellations or reschedule requests made within 48 hours are non-refundable
• Reductions in group size, partial attendance, or individual cancellations within a private group are not eligible for refunds, credits, or future use
Once booked, private tour capacity cannot be resold. This policy is strictly enforced.

🌦 Weather & Safety (Operator-Initiated)
Tours may be delayed, modified, or canceled by High Desert Paddle Co if conditions are deemed unsafe, including but not limited to:
– High winds
– Storms
– Poor visibility
– Hazardous lake or canyon conditions
If a tour is canceled by the operator for safety reasons, guests will be offered:
• A full refund, or
• The option to reschedule, subject to availability
All safety and weather decisions are made at the sole discretion of the operator.

📌 Additional Notes
• All tours operate during daylight hours
• Start times may shift seasonally due to environmental conditions
• This policy applies to all public tours, private tours, and rentals unless otherwise stated in writing
By booking, guests acknowledge they have read, understood, and agreed to this cancellation policy in full.

🌊 Our Boundary & Our Promise
Clear policies allow us to show up fully present, prepared, and grounded—for you, for our guides, and for the land we explore together.